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Mullak
is the first company to be licensed by the
Saudi Chamber of
Commerce to provide
Sharia-compliant
lease-financing solutions for homes to local Saudis.
The idea of establishing the company
started after conducting extensive customer research to understand
the needs and requirements of customers through the different stages
in their lives. In addition, the limitations and difficulties faced
by customers were thoroughly studied to identify how the customer s
experience could be made as positive as possible. The research also
examined the current home financing solutions available and their
limitations.
The outcome was a full understanding of
customer needs which paved the road for an innovative product
development approach based on what customers want and not what a
company or a financing
institution
wants to
offer!
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